If you would like to contact Shopify directly to get a Shopify specific question answered you may do so by visiting their contact support page:
- https://help.shopify.com/en/questions#/contact
When there, you can have the option to choose to speak with a representative directly through the Live Chat feature, send an Email to a representative and create a ticket in their system while having a timely response, or you can browse the Community Forum where Shopify users will discuss issues they have been having and the many workarounds they've found for them.